Refund policy
Return & Refund Policy
At TheCozy Paws, we want you and your furry friend to be happy with your purchase.
30-Day Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging and tags, if applicable.
Return Shipping Costs
If you wish to return an item because you changed your mind, ordered the wrong size, or are not satisfied with your purchase, you are responsible for the return shipping costs.
If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs or provide an appropriate solution at no additional cost to you.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the issue.
We will review your request and arrange an appropriate solution.
Refunds
Once we receive and inspect your return, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
How to Request a Return
To request a return, please contact us at:
Include your order number and the reason for your return. We will provide you with further instructions.
Please do not send any items back without contacting us first.
Your Consumer Rights
This policy does not affect any consumer rights you may have under applicable law.