Terms of Service

Last updated: October 12, 2026

Welcome to TheCozy Paws. By accessing our website or purchasing our products, you agree to the following Terms of Service.

1. General Information

TheCozy Paws is an online store offering products and accessories for pets.

By using our website, you agree to comply with these Terms of Service and all applicable laws.

We reserve the right to update these terms when necessary.

2. Products and Availability

We make every effort to provide accurate product descriptions, images, prices, and sizing information.

Product colors may vary slightly depending on your screen settings.

All products are subject to availability. We reserve the right to discontinue products or correct errors in product information.

3. Prices and Payments

All prices are displayed in the currency shown at checkout.

Payment must be completed before an order can be processed.

We reserve the right to change product prices at any time. Price changes will not affect orders already confirmed.

4. Shipping and Delivery

Our estimated delivery time is 7–10 business days.

Delivery times are estimates and may vary due to shipping carriers, customs processing, holidays, or unexpected circumstances.

Customers are responsible for providing accurate shipping information.

If an order is delayed or lost, please contact our customer support team for assistance.

5. Returns and Refunds

We offer a 30-day return policy starting from the date your order is delivered.

Items must be unused, unworn, and in their original condition to qualify for a standard return.

If you change your mind, order the wrong size, or are not satisfied with your purchase, you are responsible for return shipping costs.

If a product arrives damaged, defective, or incorrect, we will provide an appropriate solution at no additional cost to you.

For more information, please review our Return & Refund Policy.

This section does not limit any rights provided by applicable consumer protection laws.

6. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed or shipped.

Your statutory cancellation rights, where applicable, remain unaffected.

7. Product Use

Customers are responsible for selecting the appropriate size and using products as intended.

Please follow any provided product instructions and supervise your pet when necessary.

Nothing in these terms excludes liability that cannot legally be excluded.

8. Intellectual Property

All website content, including text, graphics, logos, images, and designs owned by TheCozy Paws, is protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited without permission.

9. Privacy

Your personal information is handled according to our Privacy Policy.

We use customer information to process orders, provide support, and operate our store in accordance with applicable privacy laws.

10. Limitation of Liability

To the extent permitted by applicable law, TheCozy Paws is not responsible for losses caused by improper product use or circumstances beyond our reasonable control.

Nothing in these Terms of Service limits your mandatory consumer rights or any liability that cannot legally be excluded.

11. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be available on our website. Changes will apply subject to applicable law and will not retroactively remove rights associated with confirmed purchases.

12. Contact Information

For questions regarding these Terms of Service, orders, or returns, please contact us:

Store: TheCozy Paws

Email: kittycozy7@gmail.com

Applicable law: These terms are subject to applicable laws and mandatory consumer protections.